Are quantity discounts available?

Contact Marina office if you would like to discuss a large quantity purchase. Shilshole Bay Marina 206-787-3006 or Bell Harbor Marina 206-787-3952

How do I find out the status of my order?

All Marina Merchandise Store customers can view the status of their current and past online orders by signing in and accessing the Order Status area on the website. To reach the Order Status area click on "Order Status" located in the upper right hand corner of the page. Should you need additional help, you can e-mail the 20/20 Customer Service department at portseattle@2020promo.com or call them toll free at (800) 899-2387. Please include your last name, billing zip code and order number (if you have it) to aid in locating your order. (Customer service is available from 8:00 - 4:30 CST Monday through Friday.)

How do I return an item?
20/20 will accept any returned merchandise for full refund or replacement, as long as the merchandise is returned in the same condition as it was received by the customer. Returns must be made within 30 days from purchase date. No returns will be accepted for personalized or co-branded merchandise, unless the customer receives damaged merchandise.

Can you ship gifts directly to recipients?
During the checkout process, you will be given the option to enter a shipping address that is different than your billing address.

What type of payments do you accept?
You can pay your online orders using American Express, Discover, MasterCard and VISA.

Is it safe for me to use a credit card? Is the site secure?
Yes. The site is equipped with Secure Socket Layer technology. If you access the Marina Merchandise Store using a secure browser such as Netscape or Internet Explorer, the personal data you send (name, address, phone number, credit card information, etc.) is encrypted for your protection during transmission process.

Are shipping charges and sales tax included in the pricing?
No. Shipping charges and sales tax (if applicable) will be added to your order. Your shipping fees are dependent of the method of shipping you choose. The sales tax is dependent on the shipping address and the item.

How do I change the address for an order?
During the checkout process, you will be given the option to enter a shipping address that is different than your billing address.

I have a suggestion. How can I communicate that to you?
You can contact 20/20’s Customer Service Department via e-mail at portseattle@2020promo.com or call them toll free at (800) 899-2387 to offer suggestions.